When we make better things for human beings,
we make being human, better.
Values
Quality
I'm a maker, a problem solver, a solutionaire (yeah). I align myself to the work that I love: conscientious, consistent, creative design for human beings.
Clarity
Good design is clear, thoughtful, kind, and nearly invisible. Designing for clarity takes considerably more effort, and it's always worth it.
Curiosity
Life gave us all approximately 80 years of self discovery. Let's go exploring.
Focus
Presence is essential to creativity. Rather than multi-tasking, I prefer to focus deeply on one thing at a time, to the best of my abilities.
Humor
A smooth blend, equal parts silly & sassy. Humor elevates us from our circumstances, connects us, gives us perspective. Cut through the bullshit. Tell the truth. Have fun.

Stu Thompson

Principal Software Architect
"Mark is one of the unique thinkers in this world. Able to see past the obvious answers, Mark delivers creative and intuitive solutions that are both fresh and yet instantly familiar. One of the most striking things about working with Mark is how often his work and his ideas are emulated by those around him. His spark and passion energizes those around him and his contributions become a positive force on any team he works with."

Brian Lamka

Director of Product Management
"Working with Mark was great. He fundamentally believes in solving for outcomes vs outputs, and this guides every step of his design process. He is logical, organized, and very thorough in his work. He has an ownership mentality, which I've found to be surprisingly rare in my career. And, perhaps most important, his attitude and sense of humor made the long hours we spent together on this project a lot of fun. Mark epitomizes my ideal design leader."

Jeanne Bard

Sr. Manager, UX Research
"Mark Iris is an excellent product designer with an unmatched ability to ideate and innovate at a prolific pace. I’m especially impressed with his dedication to learning and improving. Already a highly skilled designer and product visionary, he regularly seeks feedback to help improve his existing skills, and works to build new skills by attending seminars and devouring industry books. Plus, he adds a playful element to every meeting and workshop with his zany sense of humor. As both a product designer and a collaborator, Mark has my highest recommendation."

Seema Chaudry

Director of UX
"Mark is one of the sharpest minds in any room he's present. I have seen him provide insights into usability issues that is on point and makes for significant improvements. He's very detail oriented and communicates his thought process very well. When presenting designed solutions, he has alternative designs and explorations as examples for discussion - a sign of a good designer with a holistic approach to his work. He is a delight to work with and a great addition to our team."

Sergey Ivashov

Sr. Director, Growth & Analytics
"Mark is an amazing mobile product manager with a keen sense for design details. What makes him truly stand out, is that he has managed to find the right balance between understanding customer needs, pushing the boundaries with design to delight the customer, and is able to convince engineering that the huge obstacle they see is just a minor roadblock that can be overcome with creativity."

Cameron Mayer

Chief Technology Officer
"Mark is a talented and insightful individual who has been a significant positive influence on eBay's mobile apps, both in terms of Product Management and Interaction Design. Definitely an "A-Player," and a pleasure to work with."

Shawn Piper

Team Manager, UX Design
"Mark is one of those rare and exceptional individuals who exceeds at just about everything he does. Mark regularly goes beyond the traditional constraints of product management with his ideation, first-principles thinking, and creative talents. Combined with his technical competencies, Mark is a bit of a superstar."
Experience
Cvent
jun 2017 - present
UX Director, Strategic Initiatives
Jan 2018 - Current
Cvent’s first official strategist is a designer, illustrating the user-focused direction the company is moving. In this role I leverage design thinking and business intelligence models to identify and conceptualize strategic opportunities for Cvent. Anything from rethinking current products, to creating new products & services, identifying new market opportunities, and M&A targets. Led Ecosystem initiative to unify the platform, modernize the UX and rebuild global navigation. Conceptualized and guided the Event Core redesign, and heavily contributed to the Design System’s components, patterns, and templates. Contributing to the processes, growth and strategic direction of the UX team as it grows from ~20 to 60+ FTEs, managing, and mentoring multiple ICs.
Principal UX Designer
8 mos
UX, UI Designer and acting Product Manager for the Web Builder Framework that makes up the backbone of over 15 products. Was a main contributor to the design system, conceptualized & led mobile redesign and App Builder as we acquired QuickMobile and DoubleDutch, tripling our mobile work force, and many other projects and initiatives.
Walmart labs
Dec 2015 - Jun 2017
Lead Interaction Designer, End to End Experiences
7 mos
Led a multi-disciplinary team of 5 on an exploratory design effort to research, discover, conceptualize, and validate new ways of shopping online, connecting the brand with customers through novel and authentic experiences, and raising CLV. Operating like a design agency within the company, we presented concepts to leadership at key intervals.
Sr. UX Architect, Mobile Lead
1 yr 1 mo
Sole UX designer on the Sam’s Club apps for iOS and Android, phone and tablet. Projects included IA and navigation redesign, search, sort and filter, home Screen, Club Pickup, Scan & Go, promotions, accounts, and many more. I was also able to dabble in service design with store operations, in-store technology, and associate apps.
ebay
Dec 2010 - Dec 2015
Sr. Product Designer, HomE, Personalization, Engagement
1 yr 1 mo
In this role I maintained my previous role’s duties and added the responsibilities of a UX/UI Designer. Domain ownership spanned website (global), mobile web, Android and iOS native apps. Worked on eBay's Home page, Collections, Following (600MM; 6.0% CTR on eBay Homepage), Feed, Trending, and other browsable professional and user-generated content. Led Engagement Mechanics initiative - an effort to reduce and simplify 20+ years of engagement signals and methods into one holistic, cross-platform system.
Sr. Product Manager, Mobile User Experience
1 yr 2 mos
Initiated, concepted and directed the eBay 4.0 redesign effort across iPhone, iPad, Android & MobileWeb platforms enabling over $29B in mobile commerce in 2014. The effort led to a global application launch and required tight collaboration with most global product teams, marketing, customer service, core sites and services, and many more. In this role I also served as the steward of cross-platform design and UX consistency, feature parity, and platform-specific technical capabilities and limitations.
Product Manager, Android App
2 yrs 1 mo
Product owner for the Android app as it reached 140MM total downloads, avg. 88k/week, 4.5 star rating, and over $9B in mobile commerce in 2014. Created, designed and managed implementation of new features with 5 agile teams, ran A/B tests and iterated on existing features. Helped interview, hire, and scale the Android team to 40+ employees.
Program Manager, Android App
10 mos
PgM at eBay is basically a Project Manager but over multiple domains. As the team’s first PgM, I created the SDLC process, helped hire and onboard 20+ FTEs, maintained release schedules, managed service, engineering and design dependencies, reported product health, timeline, and team status to management, scheduled and led team meetings, stand ups and feature meetings, built and maintained wikis and bug databases.
Software Engineer II Quality, Mobile
10 mos
Co-lead on a team of 10 QEs, managing tasks, test cases and test planning, rote and performed exhaustive global test plans. Since mobile was new I helped define quality metrics and standards for mobile testing at eBay, directly triaged service outages and customer reports and ensured consistent functionality across Web, Android & iOS phone and tablet apps.
Critical Path Software
July 2010 - Dec 2010
Quality Assurance Engineer
6 mos
Mostly black box testing and bug reporting on popular mobile apps in the very early days of iPhone. Worked on Chegg, Expedia, and eBay apps for iPhone and iPad. CPS was acquired by eBay soon after joining. Great timing.
etc
Jul 2006 - Jul 2010
Prior to the Tech I worked in Music, Television, Marketing, and Graphic Design, while “Kerouac-ing” my way through New York, Los Angeles, San Diego, Denver, and eventually landing in Portland.
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